FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.desktopfileholder.com (hereinafter referred to as the “Website”). Our goal is to ensure customer satisfaction and resolve any issues you may encounter during your use of the Website and purchase of products. Below are our terms and information regarding FAQs.

1. FAQs
   1.1 Product Information
   Q: How do I choose the right acrylic desktop file holder (multi-layer) for me?
   A: We recommend that you choose the appropriate size and number of layers based on the number and type of documents you need to store. You can view the detailed description of each product to help you make a decision.
   Q: What is the material of the product?
   A: Our acrylic desktop file holder (multi-layer) is made of high-quality acrylic material, which is durable and lightweight.
   1.2 Order Processing
   Q: How do I place an order?
   A: You can browse the products on our website, select the items you need and add them to the shopping cart, and then follow the prompts to complete the checkout process.
   Q: How do I confirm my order?
   A: Once you complete your order, we will send a confirmation email to the email address you provided with the order details and estimated delivery time.
   1.3 Shipping and Delivery
   Q: How much is the shipping cost?
   A: The shipping cost will be calculated and displayed according to your delivery address at checkout.
   Q: Can I choose to pick up the product by myself?
   A: We do not currently support self-pickup service. All orders will be delivered to your designated address via shipping service.
   1.4 Return and Exchange Policy
   Q: If I am not satisfied with the product, how can I apply for a refund?
   A: You can submit a refund request by email gladon@desktopfileholder.com within 14 days after receiving the product. For the specific refund process, please refer to our refund terms.
   Q: Who will bear the cost of the return?
   A: If the product is defective or not as described, the shipping cost will be borne by us; in other cases, the return shipping cost will be borne by the customer.
   1.5 Customer Support
   Q: How to contact customer support?
   A: If you have any questions or need help, please contact us through the following methods:
   ●Email: gladon@desktopfileholder.com
2. Complaints and Feedback
   We value customer feedback and suggestions. If you have any questions or complaints about our products or services, please contact us in time and we will do our best to resolve them for you.
3. Modification of Terms
   These Terms may be updated from time to time. Please check back regularly for the latest information. Your continued use of this website constitutes your acceptance of the changes to these Terms.